1. Digital Products Due to the digital nature of our products (such as blueprints, downloadable guides, and online courses), all sales of digital goods are final. Once a digital asset has been purchased and downloaded or accessed, we do not offer refunds, exchanges, or cancellations.
2. Physical Products & Exceptions If you purchase a physical item that arrives damaged or defective, you are eligible for a replacement or refund within 7 days of delivery. To be eligible, the item must be unused and in its original packaging.
3. Refund Processing Approved refunds will be processed within 5 to 7 business days, and the funds will be credited back via the original payment method processed through our payment gateway provider, Chip.
4. Contact Us for Support If you encounter any issues with your order, please reach out to our customer support team immediately at support@mahzglobal.com or call 01139999687.